Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States only.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Delivery time

Standard delivery takes 3–5 business days after your order has been dispatched. Express delivery options, where available, are shown at checkout.

Shipping costs

Shipping costs and any free shipping offers are shown at checkout before you pay.

Tracking

Once your order has shipped, you will receive an email with your tracking information.

Delays, lost or damaged packages

Carrier delays can occasionally occur, especially during holidays. If your order has not arrived within 15 business days of your order date, or if it arrives damaged, please email us at dewlith.support@gmail.com and we will send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot be responsible for orders delivered to an incorrect address provided by the customer.